Onboarding Information for New Clients

In order to better serve you, our new client, and to make the on-boarding process go smoothly, the TNN onsite engineer will need the following information. Your account manager can assist you in gathering the information required and provide the information to the TNN onsite engineer.

The Process:

Our service coordinator will be contacting you shortly to schedule a time to onboard the computers in your office, in order to provide you with the best service possible.

Onboarding involves installing remote support and virus protection software on all your office machines, identifying and
tagging machines, photographing your server/network and documenting your network topology. We do our best to be as
unobtrusive as possible.

Users will need to relinquish their computer to the tech while the installation is performed.